A Modern, Intelligent Architecture Approach:
Designing your Strategic Architecture for the Digital and AI Age

This new strategic architecture + JTBD approach demands an interconnected and sustainable framework that can fully embrace business and user needs, is iterative and flexible, and provides a clear depiction of what needs to change or be built as a part of your digital transformation. We show an adaptive strategic architecture framework that embraces rapid change and is updated to incorporate the Jobs to Be Done (JTBD) user-centered framework, which helps to understand client and legal firm outcomes and needs. This replaces old approaches that only result in static and inflexible solutions, use out-of-date architectural patterns and methods, or lack the context of what outcomes people or businesses need to achieve and why it is important. Otherwise, confusion and chaos wreak havoc.

As you can see in Figure D, the emphasis of this new framework is largely focused on the business strategies (top left), the Jobs to Be Done, the Business Capabilities required, and an overall iterative cycle that can embrace change rapidly. This becomes a continuous thinking model that is adjusted as the business needs evolve through a cycle of iterative and continuous input. This also embraces a digital-first and AI-forward mentality that supports adaptive technical innovation. We also leverage the JTBD framework due to its clarity and flexibility to easily identify where both predictive and generative AI opportunities may fit into a job performer’s workflow and where potential autonomous or assistive agents (roles) can optimize or enhance productivity, workflows, and create new value in your transformation.