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Intelligent Experience ArchitectureTM

Citations

  1. 1.Selassie, Brook, and Hung LeHong. “AI Shockwaves Are the Real Disruptors That Emerge in the Postproductivity Era.” Gartner, 7 August 2025.
  2. 2.Wicks, Weston. “Innovation Insight: Multi-Agent Legal Applications.” Gartner, 19 February 2026.
  3. 3.Friedmann, Ron. “Innovation Insight: Agentic AI Can Transform Legal Work.” Gartner, 3 November 2025.
  4. 4.Khare, Alizeh, et al. “AI Vendor Race: Fix Change Resistance and Poor Data to Drive Domain-Specific Language Model Adoption.” Gartner, 4 June 2025.
  5. 5.Anthony W. Ulwick. “Jobs to be Done: Theory to Practice.” Independent, 2016.
  6. 6.Jim Kalbach. “The Jobs To Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs.” Rosenfeld Media, 2020.
  7. 7.Salesforce. “Enterprise Architecture Framework - MVP.” Salesforce, 2017.
  8. 8.The Open Group. “The Open Group Architecture Framework (TOGAF), 10th Edition.” The Open Group, 2023.
  9. 9.Paul Bertucci. “Jobs to Be Done: Modernization - Strategic Architecture Roadmap.” Salesforce. ProServe Industry, 2023.
  10. 10.Paul Bertucci. “Jobs to Be Done: Digital Transformation Imperative.” Salesforce. Staffing Industry, 2024.
  11. 11.Paul Bertucci and Mario Ruiz. “Outcome-Driven Innovation: Jobs to Be Done and Strategic Architecture Primer.” Outcome-Driven Innovation, 2024.
  12. 12.Mario Ruiz. “Outcome-Driven Innovation: Introducing Jobs to Be Done and JTBD Workshop Facilitation Deck.” Outcome-Driven Innovation, 2023.
  13. 13.Paul Bertucci. “Data, AI and Agentic Readiness: Are you ready?.” Driving out your Data, AI and Agentic Strategy: Data, AI and Agentic Readiness Maturity Model, Governance Models, and Use Case Identification Framework, 2024.
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